Privacy policy

The controller and its contact information

The controller of personal data processing is Equity Holdings OÜ (hereinafter - Latvijas Sveces), registration no. 12658319, Legal address: Roosikrantsi tn 2, Tallinn, Estonia, 10119.

Contact information for Latvijas Svece in matters related to personal data processing is: info@latvijassveces.lv. Using this contact information or contacting the registered office of Latvijas Svece, you may ask a question about the processing of personal data.

Scope of the document

The Privacy Policy applies to ensure the protection of privacy and personal data in relation to:
> for natural persons - customers and other service users (including potential, former and current), as well as third parties who, in connection with the provision of services to a natural person (customer, user), receive or transfer any information (including contact persons, payers, etc.);
Visitors to Latvijas Sveces stores, offices and other premises, including those for which video surveillance is performed;
Visitors to the websites and mobile applications maintained by Latvijas Sveces (hereinafter - Customers).
Latvijas Sveces takes care of the Clients 'privacy and personal data protection, observes the Clients' right to the lawfulness of personal data processing in accordance with the applicable ones laws and subordinate legislation of the Republic of Latvia, Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (Regulation) and other applicable legislation on privacy and data protection

The Privacy Policy applies to data processing regardless of the form and / or environment in which the Customer provides personal data (Latvijas Sveces website, mobile applications, paper format or electronically) and in which company systems or paper



Purposes of personal data processing

Latvijas Candes processes personal data for the following purposes:

For the provision of services and sale of goods:
- customer identification,
- preparation and conclusion of a contract,
- supply of goods and guarantees for the provision of services (fulfillment of contractual obligations),
- provision / maintenance of services,
- guarantees to fulfill obligations;
- to improve goods and services, to develop new goods and services;
- to promote the use of the service;
- to advertise and distribute services or for commercial purposes;
- to serve customers; for review and processing;
- customer retention, loyalty building, satisfaction measurements;
- billing administration;
- for debt recovery and recovery;
- for maintenance and improvement of websites and mobile applications


For business planning and analytics:
- for statistics and business analysis,
- for planning and accounting,
- for measuring efficiency,
- to ensure data quality

- to conduct market and public opinion research;
- for preparation of reports,
- for conducting customer surveys,
- within the framework of risk management activities

For providing information to public administration institutions and subjects of operational activities in the cases and to the extent specified in external regulatory enactments.
For other specific purposes, of which the Customer is informed at the time he provides the relevant data to Latvijas Sveces. grounds:
for concluding and executing a contract - to enter into a contract upon the Client's application and ensure its execution,
for executing regulatory enactments - to fulfill an obligation specified in the binding external regulatory enactments of Latvijas Candles,
in accordance with the Client's data consent of the subject,
in the legitimate (legitimate) interests - to realize the legitimate (legitimate) interests of the Latvian Candle arising from the obligations between the Latvian Candle and the Client or the concluded agreement or the law;



The legal (legitimate) interests of the Latvian Candle are:

to conduct business,
to offer quality and tested products,
to verify the Customer's identity before concluding the contract,
to ensure the fulfillment of contractual obligations,
to prevent unreasonable financial risks for their business,
to maintain Customer applications and submissions for the purchase of goods and provision of services, other applications and submissions, notes on them, including those made orally, by calling and on Internet websites; to develop and implement their improvements;
to administer the Customer's account on Latvijas Svece's websites, websites and mobile applications;
to perform actions for customer retention;
to segment the customer database for more efficient provision of services; ;
advertise your goods and services by sending commercial communications;
send other reports on the progress of the contract and events relevant to the performance of the contract, as well as to conduct customer surveys on goods and services and experience in their use;
to prevent fraud;
to provide corporate governance, financial and business accounting and analytics;
to ensure efficient business management processes; , and the efficiency of supply;
to ensure and improve the quality of services;
to administer payments;
to administer outstanding payments;
Latvian Candles will not sell, supply, change or in any other way disclose Account or Transaction data or personal information about or about the Cardholder, except as an Acquirer, Visa / Mastercard Corporation or in response to applicable government requirements.

Personal data processing

Latvijas Candles processes Customer's data using modern technology, taking into account the existing privacy risks. s and Latvijas Sveces reasonably available organizational, financial and technical resources.

Latvijas Candles can make automated decisions regarding the Client. The Client is informed about such activities of the Latvian Candle separately in accordance with regulatory enactments. The Client may object to automated decision-making in accordance with the law, but is aware that in certain cases this may restrict the Client's right to use certain opportunities potentially available to him (for example, to receive commercial offers).

For operational provision, Latvijas Sveces may authorize its cooperation partners to perform certain activities of delivery of goods or provision of services, such as performance of delivery of goods, performance of warranty service work, issuance of invoices and the like. If, in performing these tasks, Latvijas Sveces' cooperation partners process the Customer's personal data held by Latvijas Sveces, the respective cooperation partners are considered to be Latvijas Sveces data processors and Latvijas Sveces has the right to transfer the Customer's personal data necessary for these activities to the extent necessary.

Latvijas Svece's cooperation partners (as a personal data processor) will ensure compliance with personal data processing and protection requirements in accordance with Latvijas Svece's requirements and legal acts, and will not use personal data for purposes other than the obligations of the agreement with the Customer.



Protection of Personal Data



Protection of Personal Data

Latvijas Sveces protects the Customer's data using modern technological possibilities, taking into account the existing privacy risks and the reasonably available organizational, financial and technical resources:

Data encryption, p when transmitting data (SSL encryption).

Customer's consent to data processing and the right to revoke it

Customer may consent to the processing of personal data, the legal basis of which is consent, on the website of Latvijas Svece (for example, loyalty programs and newsletter registration forms), or in person at the Latvian Candle Office. The Customer has the right to revoke the consent for data processing at any time in the same way as it was given or by sending a relevant notice to info@latvijassveces.lv and in that case further data processing based on the previously given consent for the specific purpose will not be performed in the future.

Withdrawal of consent does not affect data processing carried out while the Customer's consent was valid.

Withdrawal of consent cannot be terminated data processing performed on the basis of other legal bases



Communication with the Client

Latvijas Sveces communicates with the Client using the contact information provided by the Client (t phone number, email address, mailing address, and using sms notifications from the service).

Communication about the fulfillment of service contractual obligations Latvijas Sveces performs on the basis of the concluded contract (for example, coordination of product delivery times, information on invoices, planned works, changes in services, etc.).

Commercial announcements

Communication about commercial announcements about Latvijas Sveces and / or third party services and other announcements not related to the provision of directly contracted services (for example, customer surveys) Latvijas Sveces performs in accordance with external regulatory enactments or in accordance with the Client's consent.

The Client may consent to the receipt of commercial communications by Latvijas Candles and / or its cooperation partners on Latvian Candles and other websites (for example, newsletter subscription forms).

the given consent to receive commercial communications is valid until it is revoked (also after the termination of the service contract). The customer may at any time opt out of receiving further commercial communications in one of the following ways:

by sending an e-mail to info @ latvijassveces .lv; < br> in person at the Latvijas Sveces office;
using the automated option provided in the commercial notification to opt out of receiving further notifications by clicking on the opt-out indication at the end of the respective commercial notification (e-mail). request for withdrawal of consent to commercial communications.



Terms of use of cookies

Cookies are small text files that a web browser (eg Chrome, Internet Explorer, Firefox, Safari, etc.) stores on the user's terminal (computer, mobile phone, tablet) when a user visits a website to identify the browser or to store information or settings in the browser. Thus, through cookies, the website acquires the ability to store the user's individual settings, recognize him or her and respond accordingly, in order to improve the website's user experience. The user can disable or restrict the use of cookies, but without cookies it will not be possible to fully use all the features of the website.

Depending on the functions to be performed and the purpose of use, Latvijas Sveces uses mandatory cookies, functional cookies, analytical cookies and targeting cookies

Mandatory cookies are required for the user to freely visit and browse the website and use the features it offers, including obtaining information about services and purchasing them. These cookies identify the user's device, but do not reveal the user's identity, nor do they collect or collect information. Without these cookies, the website will not be able to function properly, for example, to provide the user with the necessary information, to provide the requested services in the e-shop. These cookies are stored on the user's device until the web browser is closed.

Functional cookies remember the settings and choices made by the user to make the site more user-friendly. These cookies are stored permanently on the user's device.

Analytical cookies collect information about the user's use of the website, identify the most frequently visited sections, including the content that the user selects while browsing the website. The information is used for analytical purposes to find out what interests the users of the site, and could improve the functionality of the site, make it more user-friendly. Analytical cookies only identify the user's device, but do not reveal the user's identity. In some cases, some of the analytical cookies are managed by third-party data controllers (operators), such as Google Adwords, on behalf of the site owner, in accordance with its instructions and only for the stated purposes.

Target (advertising) cookies are used to collect information about the user websites you visit and offer the services of our or our partners that are of direct interest to a particular user, or address offers that are of interest to that particular user. Typically, these cookies, with the permission of the site owner, are placed by third parties, such as Google Adwords, in accordance with the stated purposes. Target cookies are stored permanently on the user's terminal.

Latvijas Sveces uses cookies to improve the experience of using websites and homepages:

- ensure the functionality of the website;
-adjust the functionality of the website to the user's usage habits - including language, search queries, previously viewed content;
- obtain statistics on the number of visitors to the page, time spent on the page etc.; -for user authentication;
-in case the user is a customer of Latvijas Candles services to display an offer tailored to the user's needs
Unless otherwise specified, cookies are stored while the operation for which they were collected is performed. , and then they are deleted.

Cookie information is not processed outside the European Union and the EEA.

Confirmation and Disabling of Cookies

A window appears stating that the website is using cookies. By closing this message window, the user confirms that he has read and agrees to the information about cookies, the purposes of their use, cases when their information is passed on to a third party. Accordingly, the legal basis for the use of cookies is the user's consent. If the user enters into an agreement using the website or homepage, the processing of cookies is necessary for the fulfillment of the agreement with the user, or for Latvijas Sveces to fulfill its legal obligation or pursue legitimate interests.

Cookies can be restricted and deleted in the security settings of any web browser. However, it should be noted that the use of mandatory and functional cookies cannot be waived, as without them it is not possible to ensure the full use of the website and the website.

For the best user experience and the full operation of the website, we recommend that you save cookies.

If you have any questions about the use of cookies, please contact info @ latvijassveces .lv

Other terms

Latvijas Sveces websites may contain links to third party websites that have their own terms of use and personal data protection for which Latvijas Sveces is not responsible.

Latvijas Sveces has the right to make additions to the Privacy Policy by making the current version available to the Customer by placing it on the Latvijas Sveces website.